Major Hurdle Seen For The Future Of Digital Interaction

A recent study featured in Human Communication Research details a study in which users interacted with an automated system using combinations of human and artificial voices and faces. The users were asked a variety of personal questions and the results showed that interviewees revealed fewer personal details when questioned by a system that was only partially human, as opposed to one that was wholly human or completely artificial. Women in particular did not trust the system when human and humanoid elements were mixed. This finding counters a popular practice in the computer applications industry that tends to use the best available technology for each element.

“People are very good at recognizing when something is real or artificial,” says the lead author Li Gong. “When they see a human face speaking with a computerized voice, or vice-versa, they have a difficult time processing the information or trusting it.” While this does not seem to be an issue in the entertainment industry, where human voices are the basis for dozens of computer-generated characters, it is a potential concern for industries hoping to create computerized entities to interact with the public for business or personal matters.

“We need to do more research to determine whether more realistic humanoid voices and faces will affect the level of trust that people will have in these situations,” says Gong. “As artificial intelligence develops and humanoid computerized entities become more common, it may change the way we perceive them and the way we perceive ourselves as humans.”

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srima has written 1902 stories on this site.

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